Atrium Helpdesk
IT, HR and Facilities requests, answered where people already are. A Get help button on every page of your intranet answers from your own FAQ, shows what is already broken, and raises a ticket that knows which page the person was on.
£1,495 + VAT, one Microsoft 365 tenant, one payment. Unlimited agents, users and tickets.
What it does
- Help on every page: a button for everyone, answers from your FAQ and glossary, and tickets that carry the page they came from
- Known issues: post one update when something is down, tell everyone affected, show an alert on the intranet and close every linked ticket when it is fixed
- The promise: each requester sees in plain English when they will hear back, and the dashboard shows how often you kept it
- Approvals built in: link a category to a Form Builder & Approvals process, and the ticket waits for sign-off before the clock starts
- Service levels measured in working hours, with round-robin or named assignment, priorities and categories
- Replies, internal notes, canned replies and attachments up to 25 MB
- Requesters see only their own tickets, and internal notes sit in a separate agents-only list
- Auto-close for resolved tickets, a queue with filters, and CSV export
At a glance
- Price
- £1,495 + VAT, one tenant, no subscription, no per-agent fees
- Data
- Lists on your own SharePoint site: settings, tickets, comments, internal notes and known issues
- Licences
- No Power Apps Premium or Power Automate premium needed
- Emails
- Optional, sent through Microsoft 365. An admin approves one permission (Microsoft Graph Mail.Send) once; without it everything else works
- Hosting
- Runs entirely in your SharePoint. No servers to run, no Azure, and your data stays in your tenant
Why not a per-agent helpdesk?
Most helpdesk apps for SharePoint charge for every agent, every month. Atrium Helpdesk is bought once for the tenant, so adding an agent, a department or a second desk costs nothing more. It is also built around the intranet your people already use, so the first thing they find is help, not a form.
Who can see tickets?
Tickets live in lists on the site where you install it. One click in settings applies list permissions so requesters can read only their own tickets, agents see the queue, and internal notes are visible to agents alone. The lists are kept out of SharePoint search results.
Open your desk this afternoon
Order online, receive your SharePoint package, add it to a site and click Set it up. The lists, starter categories and page are built for you.
Want it set up for you?
Our Microsoft 365 consultants can brand, install and launch Atrium on your tenant in days. Or buy the packages and do it yourself in an afternoon: templates from £1,200, web parts from £95, plus VAT.